Guest Services
Customer Service Desk
Our Customer Service Desk is located on Level One, near Mecca Maxima and Myer and is open every day for your convenience.
The Customer Service Desk can assist you with:
- Information regarding Grand Central's retailers and events
- Hire wheelchairs and motorised scooter
- Access to Hearing Loop
- Buy gift cards
- Lost property register
- Bus timetable information
- Any general enquiries
Visit or contact us on (07) 4632 5866 or email: [email protected]
Customer Feedback
At Grand Central we try hard to make your shopping experience an enjoyable one. If you have any comments or suggestions please let us know.
Simply email [email protected] or visit the Customer Service desk on level 1 and complete a feedback form.
Lost & Found
All lost property is delivered to the Customer Service Desk. Please contact us if you have misplaced an item or come across a stray item while shopping.
Justice of the Peace
Our Justice of the Peace service is available Thursday 3.00pm to 7.00pm and Saturday 9.00am to 11.00am, located in the services mall on level 2, outside Medibank Private
Free WiFi
At Grand Central, we want to ensure you have every experience you need – and those you are yet to discover - at your fingertips. At the heart of the Grand Central Wi-Fi network is an NBN equivalent service with simple access for all.
Follow these three simple steps to enjoy fast, free, reliable wi-fi:
1. Ensure you have enabled wi-fi on your device.
2. Select the available network profile ‘Grand Central Public Free Wifi’
3. Sign into our wi-fi portal.
4. Enjoy reliable and free Internet access.
It's that easy.
Visit us at Grand Central
